Good Afternoon,

I hope you are all well and keeping safe in these tough times we are all experiencing.

I would just like to send an update to all our customers on the recent communication released from the government.

Being in logistics we have been classed as key workers from the outset of this pandemic but decided to make the decision to set up the operation remotely working from home with one member of staff working from our warehouse in Letchworth.

Although this has been a big change for everyone involved we have managed to run as normal as ‘normal’ can be in this situation and we will continue the current set up for the foreseeable future.

Like everyone else in this situation we are learning day by day but we have been busying preparing, planning and getting the right form of risk assessments done for a safe return when we feel its right to do so, but as we stand now we will continue working remotely.

I would like to point out a few things we are continuing to implement and a few others we have learnt along the way which have helped.

• All drivers to wear gloves were necessary
• Drivers can remain in vehicles at pick up or delivery if instructed to do so at the point of booking Eg. Driver can call upon arrival to inform they are on site.
• No digital signatures or hard copy signatures will be taken but a full name will be added to the delivery. If it is absolutely critical to have signed document then please inform us at the point of booking and the driver will hand over the paperwork but will not provide a pen.

As we are bespoke delivery service we can do whatever is instructed or required by you, so if you do need us to deliver your goods in a certain way please let us know at the point of booking.

Also as most of you have noticed we are running on a reduced number of controllers & staff at present, we seem to be managing calls ok but if the phone does ring a bit longer than normal then please feel free to email us through your booking or request a call back, alternatively you can make your booking through the customer portal. If you have not registered please click here https://portal.hbclogistics.co.uk/security/login

As always thank you for your business and stay safe.

Ben Weldon

Director